Terms of service
Last updated: 28 June 2026
These Terms of Service apply when you visit zootsuit.com.au, create an account, place an order, or otherwise use services provided by Zoot Suit ("Zoot Suit", "we", "us" or "our"). By using the site or placing an order, you agree to these Terms.
1. About our store
Zoot Suit is an Australian online store based in Victoria. Our store is hosted by Shopify, which provides the ecommerce platform used to present products and process orders.
You can contact us at support@zootsuit.com.au or through our Support page.
2. Eligibility and acceptable use
You must be at least 18 years old, or have the permission and supervision of a parent or guardian, to place an order. You must not misuse the site, attempt to interfere with its security or operation, introduce malicious code, scrape the site for commercial purposes, or use the site for unlawful activity.
3. Product information
We aim to describe and photograph our products accurately. Screen settings, lighting and production variations can cause small differences in colour or appearance. Measurements are garment measurements unless we clearly say otherwise.
Nothing in these Terms excludes any guarantee, warranty or right that cannot lawfully be excluded under the Australian Consumer Law.
4. Prices and payment
Prices are shown in Australian dollars. Prices include GST where GST applies. Shipping charges, if any, are shown at checkout before payment.
Payment is processed through the payment method selected at checkout. You confirm that you are authorised to use that payment method and that the information you provide is accurate.
5. Orders
Your order is accepted when we issue an order confirmation. We may cancel an order before dispatch for a legitimate reason, including suspected fraud, an obvious pricing error, duplicate orders, or stock being unavailable. If we cancel an order after taking payment, we will provide a full refund to the original payment method.
Please review your size, delivery address and contact details before placing your order. Contact us promptly if something needs to change. We cannot guarantee changes after an order has entered packing or dispatch.
6. Preorders
A preorder is an order for stock that is not yet ready to dispatch. Preorder products are identified on the product page. Payment is collected when the order is placed unless checkout clearly states otherwise.
We will dispatch preorder stock when it is ready. Any estimated dispatch date or window shown on the product page is our current estimate and may change.
You may cancel a preorder for a full refund at any time before it is dispatched. If we become aware of a material delay, we will provide a revised estimate and explain your option to continue waiting or cancel for a full refund.
7. Shipping and delivery
Shipping options and estimated carrier timeframes are described in our Shipping Policy. Delivery estimates begin after dispatch and are not guaranteed delivery dates. Risk in the product passes to you when the order is delivered to the address supplied at checkout.
8. Returns, refunds and exchanges
Our Return and Refund Policy explains change-of-mind returns, size exchanges, preorder cancellations, faulty goods and refund timing. That policy forms part of these Terms.
9. Promotions and discount codes
Promotions may have additional terms shown at the time of the offer. Unless stated otherwise, discount codes cannot be combined, applied after an order is placed, exchanged for cash, or used outside the advertised period. Promotions remain subject to stock availability.
10. Intellectual property
The Zoot Suit name, site design, copy, graphics, photographs and other original content are owned by or licensed to Zoot Suit. You may view the site and keep ordinary records of your purchase, but you may not reproduce, modify, publish, sell or commercially exploit our content without written permission.
11. Third-party services and links
The site may use or link to services operated by third parties, including Shopify, payment providers and delivery carriers. Their own terms and privacy practices may apply. We are not responsible for third-party sites that we do not control.
12. Liability
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits liability or remedies where doing so would be unlawful.
To the extent permitted by law, we are not liable for loss caused by misuse of a product, failure to follow care instructions, inaccurate information supplied by you, or events outside our reasonable control. Any limitation is reduced to the minimum extent necessary to comply with applicable law.
13. Privacy
Our collection and handling of personal information is described in our Privacy Policy.
14. Changes to these Terms
We may update these Terms from time to time. Changes apply from the date they are published and do not retrospectively change the terms that applied to an order already accepted, unless required by law or agreed with you.
15. Governing law
These Terms are governed by the laws of Victoria and the Commonwealth of Australia. The courts of Victoria have jurisdiction, without limiting any rights you have under applicable consumer law.
16. Contact
Questions about these Terms can be sent to support@zootsuit.com.au or submitted through our Support page.