Shipping policy
Last updated: 28 June 2026
This policy explains where Zoot Suit ships, when orders are dispatched, how preorder timing works, and what to do if a delivery is delayed or damaged.
Where we ship
We currently ship to eligible addresses within Australia. Available services and final delivery charges are shown at checkout for your address. We do not currently offer international shipping.
Shipping options
Current Australian checkout options are:
- Standard shipping: free, with an estimated carrier delivery time of 3 to 5 business days after dispatch.
- Express shipping: $15, with an estimated carrier delivery time of 1 to 2 business days after dispatch.
The rate and service shown at checkout apply to your order. Delivery estimates are not guaranteed and can take longer for regional or remote locations, peak periods, public holidays or carrier disruptions.
In-stock order processing
In-stock orders are usually packed and dispatched within 1 to 2 business days. Business days exclude weekends and Victorian public holidays.
Preorder dispatch
A preorder is an order for incoming stock that is not yet ready to dispatch. Any specific estimated dispatch date or window is displayed on the product page when you order.
Preorders will ship when the stock is ready. Delivery time starts after dispatch, not when the preorder is placed.
Estimated dispatch timing can change because of production, freight, customs or other events outside our reasonable control. If we become aware of a material delay, we will email you with a revised estimate and explain your option to continue waiting or cancel for a full refund.
Tracking
When your order is dispatched, we will send a shipping confirmation to the email address used at checkout. Where tracking is available, that email will include a tracking link. Tracking can take up to 24 hours to show its first carrier scan.
Delivery addresses
Please check your delivery address carefully before paying. Contact us immediately if it needs to change. We will try to help, but we cannot guarantee an address change after an order has entered packing or dispatch.
If an order is returned because the address supplied was incorrect, incomplete or could not accept delivery, we may ask you to pay the carrier's redelivery cost. This does not apply where the delivery problem was caused by us or the carrier.
Delays
Carrier timeframes are estimates. If tracking has not updated for an unusual period or your parcel is overdue, contact us and we will investigate with the carrier. We will provide a solution where required under the Australian Consumer Law.
Lost, damaged or incorrect deliveries
If your parcel appears lost, arrives damaged, or contains the wrong item, contact us as soon as reasonably possible with your order number and photographs where relevant. Keep the packaging while we investigate. Your rights and remedies are explained in our Return and Refund Policy.
Contact
For shipping help, email support@zootsuit.com.au or use our Support page.