Shipping policy

Last updated: 10 October 2026

This policy explains where Zoot Suit ships, how delivery charges are calculated, when orders are dispatched, and what to do if a delivery is delayed or damaged.

Where we ship

We ship to eligible addresses within Australia and to selected international destinations. Shipping availability is confirmed at checkout after you enter your delivery address.

If checkout does not display a shipping service for your address, we cannot currently accept an order for delivery to that destination. Available destinations and carrier services may change.

Shipping charges and delivery services

Shipping is not included in the product price. Available services and final delivery charges are calculated for your order and shown at checkout before payment.

Rates can vary according to the delivery address, parcel weight and dimensions, and the carrier service selected. Any carrier delivery timeframe shown at checkout begins after dispatch and is an estimate, not a guaranteed delivery date.

Order processing

In-stock orders are usually packed and dispatched within 1 to 2 business days. Business days exclude weekends and Victorian public holidays.

During unusually busy periods, dispatch may take longer. If a material delay affects your order, we will contact you using the email address supplied at checkout.

International orders, customs and duties

International deliveries may be inspected by customs and can take longer than the carrier's original estimate. Zoot Suit cannot control customs processing times.

Where duties, taxes or other import charges are collected at checkout, they will be shown before payment. If they are not collected at checkout, the recipient may be required to pay them directly to the relevant authority or carrier before delivery. These charges are determined by the destination country and are not controlled by Zoot Suit.

Please make sure the recipient name, delivery address, email address and telephone number are accurate and suitable for an international delivery.

Tracking

When an order is dispatched, we will send a shipping confirmation to the email address used at checkout. Where tracking is available, that email will include a tracking link. Tracking can take up to 24 hours to show its first carrier scan.

Delivery addresses

Please check your delivery address carefully before paying. Contact us immediately if it needs to change. We will try to help, but we cannot guarantee an address change after an order has entered packing or dispatch.

If an order is returned because the address supplied was incorrect, incomplete or could not accept delivery, we may ask you to pay the carrier's redelivery cost. This does not apply where the delivery problem was caused by us or the carrier.

Delivery delays

Carrier timeframes are estimates and can be affected by regional or remote locations, peak periods, public holidays, weather, customs processing and carrier disruptions.

If tracking has not updated for an unusual period or your parcel is overdue, contact us and we will investigate with the carrier. We will provide a solution where required under the Australian Consumer Law.

Lost, damaged or incorrect deliveries

If your parcel appears lost, arrives damaged, or contains the wrong item, contact us as soon as reasonably possible with your order number and photographs where relevant. Keep the item and packaging while we investigate. Your rights and remedies are explained in our Return and Refund Policy.

Contact

For shipping help, email support@zootsuit.com.au or use our Support page.